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Refund / Shipping Policy

Returns
 

Products that have been personalized or customized in any way are not eligible for a return unless an error has been made in the customization process or the product is defective. The item will be replaced with the same color and size.  

We are not responsible for your spelling errors.  All customized orders are instantly sent a receipt upon purchase which shows your spelling, so please check your receipt!

All product pages contain size charts from the manufacturer so please make sure that you use these guides and order accordingly.  Each product page also contains our return policy.  If you have any questions please let us know prior to placing an order and we can help you make your decision.   


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sew Much More/ MacAttackGear  has tracking information available for each and every package that is shipped. In the event an item is seemingly lost in transit, Sew Much More/ MacAttackGear  does wait 15 mailing days (from the shipment date) prior to beginning a research investigation with the mailing authority. If the package is deemed lost by the postal service itself, replacement items will be issued (please allow 7 business days for the research to take place).

If the order is returned to Sew Much More/ MacAttackGear  marked as "incorrect address" by the shipping authority, and it was shipped to the address you provided, you will be responsible for the cost to have the items reshipped out. You must provide an updated (correct) mailing address prior to reshipment.

Orders returned by UPS and or USPS as having an incorrect address will be held for 90 days, after which the product will be donated to a local clothing bank or disposed of at our discretion.

Sew Much More/ MacAttackGear  is not liable for packages lost or stolen once the shipping authority has deemed them delivered to your address.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at macattackgear@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@macattackgear.com and send your item to: Sew Much More 8 Daniel R Drive Milford Massachusetts US 01757.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:  Sew Much More 8 Daniel R Drive Milford Massachusetts US 01757

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.